This privacy statement provides information about the processing and the protection of your personal data.

Processing operation: To provide information in the context of the Vaccination Confidence – Patients’ and Professionals’ Awareness Communication and Trust (VAC-PACT) project

Data Controller: European Commission, DG SANTE

Record reference: DPR-EC-11466.1

Table of Contents

  1. Introduction
  2. Why and how do we process your personal data?
  3. On what legal ground(s) do we process your personal data
  4. Which personal data do we process?
  5. How long do we keep your personal data?
  6. How do we protect and safeguard your personal data?
  7. Who has access to your personal data and to whom is it disclosed?
  8. What are your rights and how can you exercise them?
  9. Contact information
  10. Where to find more detailed information?

1) Introduction

The European Commission (hereafter ‘the Commission’) is committed to protecting your personal data and respecting your privacy. The Commission processes personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC.

This privacy statement explains the reason for the processing of your personal data, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you have in relation to your personal data. It also specifies the contact details of the responsible Data Controller with whom you may exercise your rights, the Data Protection Officer and the European Data Protection Supervisor.

This privacy statement relates to the Vaccination Confidence – Patients’ and Professionals’ Awareness Communication and Trust (VAC-PACT) project. This project is carried out by a consortium contracted by the Directorate-General for Health and Food Safety of the European Commission (hereafter ‘DG SANTE’) for this purpose. DG SANTE is the Data Controller. The consortium, which is led by the European Patients’ Forum (hereafter the ‘VAC-PACT consortium’), is the Data Processor.

2) Why and how do we process your personal data?

Purpose of the processing operation:

We process your personal data to provide you with information that you have requested on the Vaccination Confidence – Patients’ and Professionals’ Awareness Communication and Trust (VAC-PACT) project, through the VAC-PACT website:, in order to improve uptake and confidence in vaccines for patients with chronic diseases, families and communities.

Personal data may be processed in three different situations:

  • e-learning module
  • online quiz
  • contact form

The processing of personal data for the situations mentioned above is carried out by the “VAC-PACT consortium, acting on behalf of DG SANTE.

3) On what legal ground(s) do we process your personal data

We process your personal data, because you have given your consent to the processing of your personal data when signing up for the e-learning module, the online quiz and/or through the contact form on the VAC-PACT website.

Your consent for these services can be withdrawn at any time by writing to the DG SANTE: [email protected].

4) Which personal data do we process?

We process the following personal data:

Contact details (first name, last name and e-mail address)

5) How long do we keep your personal data?

Personal data is kept only for the time necessary to fulfil the purpose of the processing operation, or until you withdraw your consent (see above), in any case not longer than 6 months from when the personal data was collected.

6) How do we protect and safeguard your personal data?

All personal data in electronic format (e-mails, documents, databases, uploaded batches of data, etc.) are stored on servers located in Frankfurt, Germany.

All processing operations are carried out pursuant to the Commission Decision (EU, Euratom) 2017/46 of 10 January 2017 on the security of communication and information systems in the European Commission.

The VAC-PACT consortium is based in the European Union and is bound by a specific contractual clause for any processing operations of your personal data on behalf of the Commission, and by the confidentiality obligations deriving from the transposition of the General Data Protection Regulation in the EU Member States (‘GDPR’ Regulation (EU) 2016/679).

In order to protect your personal data, the Commission has put in place a number of technical and organisational measures. Technical measures include appropriate actions to address online security, risk of data loss, alteration of data or unauthorised access, taking into consideration the risk presented by the processing and the nature of the personal data being processed. Organisational measures include restricting access to the personal data solely to authorised persons with a legitimate need to know for the purposes of this processing operation.

7) Who has access to your personal data and to whom is it disclosed?

Access to your personal data is provided to the Commission staff responsible for carrying out this processing operation and to other authorised Commission staff according to the “need to know” principle. Such staff abide by statutory, and when required, additional confidentiality agreements.

DG SANTE will transmit your personal data to VAC-PACT consortium, based on a contract pursuant to Article 29 of Regulation (EU) 2018/1725.

Personal data processed will not be given to any third party, except to the extent and for the purpose we may be required to do so by law.


Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website. Cookies are used for the technical functioning of a website (functional cookies) or for gathering statistics (analytical cookies).

When you visit the VAC-PACT website and register, we will keep the browser history of your visit for a maximum of 26 months. This information will then be deleted. The collection, aggregation and anonymising operations are performed in the data centre of the European Commission under adequate security measures.

We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google creates a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymised and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behaviour, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that, some features of the meeting/event website may not work as intended.

The cookie-related information is not used to identify data subjects personally and the pattern data is fully under the Commission’s control. These cookies are not used for any purpose other than those described here.

Should you wish to opt your personal data out of our anonymised, aggregated statistics, you can do so on our cookies page. In particular, you can control and/or delete those cookies as you wish.

The processor employs the following cookies:

Name: CookieConsent
Purpose: Stores your cookie preferences (so you won’t be asked again)
Type: First-party persistent cookie, 100 days\

Name: jwt
Purpose: Maintain a secure session for you, during eLearning sessions
Type: Unique random value is stored at the start of the session for the purposes of recognizing subsequent visits by the same person for the duration of the logged in session\

Name: user
Purpose: Stores your cookie preferences (so you won’t be asked again)
Type: Technical cookie, for the purposes of displaying the correct username for the duration of the logged in session.\

Name: _ga
Purpose: Required by Google Analytics
Type: Technical cookie, used to distinguish users.\

8) What are your rights and how can you exercise them?

You have specific rights as a ‘data subject’ under Chapter III (Articles 14-25) of Regulation (EU) 2018/1725, in particular the right to access your personal data and to rectify them in case your personal data are inaccurate or incomplete. Where applicable, you have the right to erase your personal data, to restrict the processing of your personal data, to object to the processing, and the right to data portability.

You have consented to provide your personal data to the European Commission, DG SANTE for the present processing operation. You can withdraw your consent at any time by notifying DG SANTE: [email protected]. The withdrawal will not affect the lawfulness of the processing carried out before you have withdrawn the consent.

You can exercise your rights by contacting the DG SANTE, or in case of conflict the Data Protection Officer. If necessary, you can also address the European Data Protection Supervisor. Their contact information is given under Heading 9 below. Where you wish to exercise your rights in the context of one or several specific processing operations, please provide their description (i.e. their Record reference(s) as specified under Heading 10 below) in your request.

9) Contact information

The Data Controller
If you would like to exercise your rights under Regulation (EU) 2018/1725, if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact DG SANTE: [email protected]

The Data Protection Officer (DPO) of the Commission
You may contact the Data Protection Officer [email protected] with regard to issues related to the processing of your personal data under Regulation (EU) 2018/1725.

The European Data Protection Supervisor (EDPS)
You have the right to have recourse (i.e. you can lodge a complaint) to the European Data Protection Supervisor ([email protected]) if you consider that your rights under Regulation (EU) 2018/1725 have been infringed as a result of the processing of your personal data by the Data Controller.

10) Where to find more detailed information?

The Commission Data Protection Officer (DPO) publishes the register of all processing operations on personal data by the Commission, which have been documented and notified to him. You may access the register via the following link:

This specific processing operation has been included in the DPO’s public register with the following Record reference: DPR-EC-11466.1

Funded by the European Union

The Vaccination Confidence - Patients' and Professionals' Awareness, Communication and Trust (VAC-PACT) pilot project is funded by the European Union under SANTE/2019/C3/013-SI2.820639 Service Contract and brings together key stakeholders with a broad range of expertise and backgrounds.